Welcome to Jamaican Products website. We have tried to provide you with an informative website for your personal and business use and hope that you will visit us often. Several terms and conditions apply and your decision to access or use the site will indicate your agreement to be governed by these rules.

In these Terms and Conditions ‘you’ means you the customer while ‘we’ means Jamaican Products. These Terms and Conditions together with your Order constitute the entire Contract between you and Jamaican Products for the supply of products. The Contract can only be varied in writing by letter or email.

Products

Jamaican Products aims to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that every website is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.

Although Jamaican Products makes every effort to display up to date information on our website, we are not responsible for any items that are out of stock or are discontinued while displayed online.

Placing Your Order

By placing an Order on the Jamaican Products web site, you make an offer to us to purchase the products you have selected based on these Terms and Conditions. Jamaican Products does not formally accept your offer until payment is made in full and the funds are cleared.

If for any reason we cannot process or accept your Order after payment is received we will contact you by email or telephone.

We will notify you when your order is completed and dispatched.

Payment Methods And Processing

Jamaican Products currently accepts payment by PayPal, Stripe Gateway (Visa, MasterCard, American Express) and Direct Bank Transfer. Payment processing will not begin until we receive all the information we need. We do not store card details on our server.

We will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.

Jamaican Products purchases include GST where applicable.

Prices

The price of products shown excludes shipping costs and packaging as appropriate, which are shown separately.

Delivery and Shipping

Jamaican Products only ship to Australia, using Australia Post and other national couriers. See Delivery and Shipping page for details.

Packaging Policy

Jamaican Products is committed to reducing our impact on the environment. Thus we use recycled newsprint and cardboard boxes where practical to form our packaging components. By recycling the packaging we contribute to reducing the use of raw materials and also reducing the amount of waste in landfill sites.

Gift Voucher

Jamaican Products offers Gift Vouchers which never expire. An email address of the recipient is required. Buyers can choose to add creative wordings in a message or name to personalise the Gift Voucher.

Gift vouchers cannot be redeemed for cash. The voucher will expire when the stored value on the voucher is exhausted.

There will be no replacement for lost or stolen gift vouchers.

A Gift Voucher is the perfect gift to give to someone you know, be it a loved one / colleague / friend.

Special Order Policy

All special order items are imported especially for you, so Jamaican Products requires a full non-refundable deposit when your order is placed. Should you cancel the special order you will forfeit the deposit.

There are absolutely no returns on special order items.

Jamaican Products will provide a quotation identifying price, minimum quantity and an estimated lead-time as shipping times may vary. Our quotation/estimate is valid only if at least minimum quantity is ordered and paid for within 30 days.

We do our best and will keep a communication channel open with you regarding your order as sometimes things happen that we cannot control. Please be sure to check your email and spam folders for email communications from Jamaican Products.

Returns Policy

Jamaican Products endeavours to keep our customers 100% satisfied at all times. If you are dissatisfied with the product you have received, please contact us within one day of delivery to discuss.

All items are packed with care and individually checked prior to dispatch. If a product is delivered damaged, please notify us immediately. Please use Australia Post Regular Mail or other national couriers for agreed returns of damaged product and include a copy of your order with the return.

Disclaimer

Jamaican Products cannot be held responsible for any injuries, loss or damage sustained by the use of any of our products. It is the user’s responsibility to ensure the products are suitable for their requirements. We will not accept any liability for any loss or damage arising from items lost, stolen or damaged after delivery has occurred. This includes loss or damage resulting from delivery to unattended addresses where the sender has opted to have the item left at the premises if no one is home.

Jamaican Products reserves the right to alter the content of this website, and these disclaimers, terms and conditions, at any time.

Privacy Policy

Jamaican Products is committed to acting professionally, ensuring that your privacy is protected and that we provide an efficient service.

The information you provide, such as your name, address, email address, telephone numbers and other details is used to process your transactions, monitor sales of products purchased from us, as well as to maintain contact with you.

When you visit our website we may also collect additional information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our website. We may use the information to improve our website, to be more available and user friendly to our customers, for risk management, staff training and billing and for any other use which you may authorise.

Jamaican Products maintains a strict ‘No Spam’ policy. We will not use, rent, sell or disclose your personally identifiable information to any third party, for any purpose unrelated to our business. We may disclose personal information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Thus we will endeavour to protect any personal information we hold from misuse, loss, unauthorised access, modification and disclosure.

Jamaican Products will from time to time send emails to you regarding offers and various Jamaican Products activities. Should you no longer wish to receive information from Jamaican Products please advise us by return email.

This website may contain links to other websites. Please be aware that Jamaican Products is not responsible for the privacy practices of such other sites. We encourage you to read and access the privacy statements of these other sites.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au.

Force Majeure

To the extent permitted by law, Jamaican Products is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Jamaican Products. In such circumstances Jamaican Products shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.